How can we help?
Topics
- Getting startedWhat DeepMarking does, how to run your first marking, and which devices it works on.
- Account and loginCreate an account, sign in with email or Google, reset your password, or delete your account.
- Plans, billing and creditsMarking credits, the free plan, paid plans, changing or cancelling, and invoices.
- Projects and rubricsStart a marking project, add a rubric, and set total marks, strictness and late penalties.
- Uploading submissionsFile types and limits, LMS ZIP downloads, group work, and marking sheets left out of marking.
- Marking and reviewStart marking, read submission statuses, review and change marks, and re-mark or retry.
- Exporting resultsDownload marks as Excel, PDF or CSV, and prepare a grade file for your LMS.
- Privacy and dataWhat DeepMarking stores, how student work reaches the AI, deleting data, and who can see your projects.
Popular articles
- What DeepMarking does and does not doDeepMarking suggests a mark and a comment for every rubric criterion, then you review them. See what it handles and what stays your responsibility.
- Your first marking runStep by step: add the spec, the rubric and student work, check the settings, press Start marking. Also covers the one free try without an account.
- Supported devicesDeepMarking works on desktops, laptops and tablets, including iPads. Phones cannot sign in or mark, but public pages like Help and Pricing open on phones.
- Create an accountSign up with Google, LinkedIn, X or an email and password. Email sign-ups need an activation link, which expires after 24 hours. New accounts start on Free.
- Sign in, reset or change your passwordHow to sign in, reset a forgotten password with an emailed link that lasts one hour, change your password, and what suspended or blocked messages mean.
- Delete your accountDeleting your account permanently removes your profile, projects, submissions and marks. Cancel any paid subscription first. Here is how to do it.
Still stuck?